Terms of Service

CoachBridge coordinates access to non-clinical coaching services delivered by independent coaches. CoachBridge may work with institutions (such as universities, public bodies, or employers) that fund or subsidise access to coaching.

Do not use CoachBridge if you are experiencing a medical or mental-health emergency, or are at risk of harming yourself or others. If you are in immediate danger or crisis, contact your local emergency number or healthcare services.

CoachBridge services are intended for individuals aged 18 and over, unless explicitly agreed otherwise as part of an institutional programme with appropriate safeguards.

You agree to provide accurate and truthful information when using the services.

Coaching provided through CoachBridge is:

• Non-clinical and goal-oriented
• Focused on reflection, skills, and everyday functioning

Coaching does not include:

• Medical, psychological, or therapeutic treatment
• Diagnosis of any condition
• Crisis or emergency intervention

Coaching is complementary to, not a substitute for, healthcare or therapy.

CoachBridge

• Operates the platform and coordinates matching
• Sets ethical and professional expectations

CoachBridge does not act as a coach and does not direct session content.

Coaches

• Are independent professionals
• Are responsible for their coaching practice and judgment
• Do not provide therapy, diagnosis, or medical advice

Clients

• Participate voluntarily
• Remain responsible for their own decisions and actions
• Understand that coaching outcomes are not guaranteed

Coaching may be accessed via individual purchase or institution-funded programmes. The funding route does not affect confidentiality or data protection.

Institutional boundaries

Where an institution funds or subsidises coaching:

• The institution does not receive access to coaching session content
• CoachBridge may provide anonymised and aggregated programme information only
• Identifiable personal information is shared only with explicit client consent or where required by law or safeguarding obligations

• Sessions are typically 45 minutes and take place online
• Sessions are scheduled between coach and client
• Cancellations should be made with at least 24 hours' notice where possible
• Late cancellations or no-shows may result in the session being forfeited
• If a coach cancels late, the session will be rescheduled at no cost

Individual purchases

Pricing, payment terms, and any refund conditions will be shown before purchase.

Right of withdrawal

If you are a consumer in the EEA or UK purchasing coaching online, you may have a 14-day right of withdrawal. If you request that coaching begins within this period, you may be asked to confirm that you understand the right of withdrawal may be lost once the service is fully delivered, or that you may owe a proportionate amount for services already delivered, in line with applicable law.

Personal data is processed in accordance with the CoachBridge Privacy Policy.

Coaching conversations are confidential, subject to legal and safeguarding limits (see Section 10).

Confidentiality may be limited where:

• There is a serious risk of harm
• Legal disclosure is required
• Safeguarding concerns arise

Where coaching is no longer appropriate or safe, coaching may be paused or ended and referral to other support encouraged. This is considered responsible practice.

CoachBridge does not routinely record coaching sessions.

In some cases, a coach may retain limited notes for professional supervision or accreditation. Any such note-keeping or sharing:

• Is minimal, non-clinical, and coaching-focused
• Does not include recordings unless separately and explicitly agreed
• Occurs only with the client's explicit, informed consent
• May be anonymised or pseudonymised where possible

Clients are not required to consent to this in order to receive coaching and may withdraw consent at any time.

Coaching sessions and scheduling may take place using third-party services (e.g. video or calendar tools). These services operate under their own terms and privacy policies. CoachBridge is not responsible for third-party outages or failures.

CoachBridge may suspend or terminate access where necessary, including for breach of these Terms, misuse of the platform, or ethical or safety concerns. Any action will be proportionate and focused on safety and fairness.

To the extent permitted by law:

• CoachBridge does not guarantee outcomes from coaching
• CoachBridge is not liable for indirect or consequential losses
• Responsibility for decisions remains with the client

Nothing limits liability where it cannot be limited under applicable law.

CoachBridge may update these Terms from time to time. Material changes will be communicated clearly. Continued use constitutes acceptance of the updated Terms.

These Terms are governed by Norwegian law, and disputes are subject to the jurisdiction of the Norwegian courts.

For questions about these Terms:

Email: hello@coach-bridge.com

Address: CoachBridge AS, Norway