Privacy policy

01

Who we are

CoachBridge operates an online platform that connects clients with coaches and works with individuals and institutions (such as universities, companies and health or wellbeing organisations) that fund or support access to non-clinical coaching.

For the purposes of data protection law, CoachBridge acts as a Data Controller for personal data processed through the platform.

02

What data we collect

We collect only the data necessary to deliver ethical, accessible, non-clinical coaching services.

a) Information you provide directly

Depending on your role (client, coach, or institutional contact), this may include:

• Name and contact details (e.g. email address)
• Language, time zone, and availability
• Intake or onboarding responses (e.g. goals, preferences, communication needs)
• Scheduling and attendance information
• Feedback and evaluation responses
• Consent and agreement acknowledgements

b) Coaching-related information

• Session attendance (dates and duration)
• Non-clinical self-assessments or reflections
• High-level coaching themes recorded in a minimal, factual, coaching-focused way

c) Voluntary information about diagnoses or neurodivergence

CoachBridge may invite clients to voluntarily share information about diagnoses or self-identified neurodivergent traits (such as ADHD or autism) only where the individual chooses to do so and provides explicit consent. This information is:

• Entirely optional
• Never required to access coaching
• Used solely to support thoughtful coach–client matching
• Not used for assessment, diagnosis, or clinical decision-making

CoachBridge does not verify diagnoses and does not collect diagnostic reports or clinical documentation.

d) Technical data

• IP address
• Device and browser type
• Basic website usage data (e.g. logs, cookies)

e) Self-assessment and enquiry information

When you complete an optional self-assessment or enquiry form (for example, the institutional neurodiversity support self-assessment), CoachBridge collects the details you provide, such as your name, email address, institution, role, and your answers about current provision. This information is provided on the basis of your consent and is used to send the resource you requested, to give you tailored feedback, and, where you have agreed, to contact you about related support. You can withdraw consent or unsubscribe at any time.

03

Special category personal data

Some information you may choose to share (for example, relating to neurodivergence, wellbeing, or executive-function challenges) may be considered special category personal data under GDPR.

CoachBridge processes special category personal data only where you have given explicit consent, and only for clearly defined purposes related to coaching delivery, matching, or agreed evaluation activities.

You are not required to provide this information, and you may withdraw your consent at any time.

04

Legal basis for processing

CoachBridge processes personal data on the following legal bases:

• Explicit consent — for all special category (sensitive) personal data
• Contractual necessity — to deliver coaching services you have requested or agreed to
• Legitimate interests — to operate, improve, and safeguard the platform, where these interests do not override your rights
• Legal obligation — where required by applicable law

Where consent is the legal basis, it may be withdrawn at any time.

05

How we use your data

We use personal data to:

• Coordinate and deliver coaching services
• Match clients and coaches in a thoughtful, human-led way
• Send resources, guides, and updates you have requested or consented to receive
• Communicate with users about scheduling, support, and updates
• Support supervision and quality assurance for coaches
• Produce anonymised and aggregated insights for institutional partners
• Improve accessibility, inclusion, and service design
• Meet ethical, safeguarding, and legal obligations

06

Matching process and use of technology

CoachBridge currently matches clients and coaches through a human-led process, informed by information shared voluntarily by users (such as goals, preferences, language, availability, and — where explicitly consented — high-level neurodivergence-related information).

Any use of technology in this process is supportive and administrative in nature. Final matching decisions are made by humans.

CoachBridge is exploring the future use of AI-supported tools to assist with matching and service improvement. If and when such tools are introduced:

• they will be used only as decision-support, not for automated decision-making
• humans will remain in the loop at all times
• no automated decisions with legal or similarly significant effects will be made
• users will be informed in advance, and this Privacy Policy will be updated accordingly

07

Who we share data with

We share personal data only where necessary and appropriate.

a) Coaches

Coaches receive access only to information relevant to their coaching relationship and are bound by confidentiality and ethical agreements.

b) Institutional partners

Institutions (such as universities or health and wellbeing organisations) receive only anonymised and aggregated data relating to participation, engagement, or high-level themes. They do not receive:

• Session notes
• Personal disclosures
• Identifiable personal data

unless explicit consent has been given.

c) Service providers

We use GDPR-compliant service providers for hosting, scheduling, CRM, and analytics. All providers are located in the EU/EEA or operate under appropriate safeguards.

08

Storage and security

Personal data is stored securely using industry-standard measures, including encryption in transit and at rest. Access to personal data is restricted to authorised staff and service providers on a need-to-know basis.

CoachBridge takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. In the event of a data breach that poses a risk to your rights, we will notify the relevant supervisory authority and affected individuals as required by law.

09

Data retention

We retain personal data only as long as necessary:

• Active users — for the duration of participation
• Coaching records — for a limited period after completion
• Anonymised data — may be retained for research, evaluation, and impact reporting

You may request deletion earlier (see Section 10).

10

Your rights under GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion
• Withdraw consent at any time
• Restrict or object to processing
• Request data portability
• Lodge a complaint with a data protection authority

Requests can be made by contacting hello@coach-bridge.com.

11

Coaching is not healthcare

CoachBridge provides access to non-clinical coaching only. Coaching is not a substitute for medical treatment, therapy, or clinical support. Coaches on the platform are not licensed healthcare professionals acting in a clinical capacity.

If you are in crisis or require clinical support, please contact a qualified healthcare provider or emergency service.

12

Cookies and website analytics

CoachBridge uses limited cookies necessary for:

• Website functionality
• Understanding usage patterns

You can manage cookie settings through your browser.

13

Changes to this policy

We may update this Privacy Policy from time to time.

Significant changes will be communicated clearly via the website.

14

Contact

For questions about this Privacy Policy or how your data is handled:

Email: hello@coach-bridge.com
Address: CoachBridge AS, Norway